Why the London Riots Created a Greater Business Travel Threat Than a Terrorist Attack

Introduction to the London riots threat

If you have business travel to London, you need to read this article. In this article you will discover why the London riots created a greater travel threat than a terrorist attack. We will examine the threat posed by the London riots and demonstrations, terrorist attacks and resulting travel delays, disruptions and changes. At the end of this article, you will have a specific understanding of the required business travel management response and awareness as to why this will happen again.

The London riots and demonstrations has resulted in one of the largest business travel disruptions of 2011.

London Riots and Demonstrations

The London riots and demonstrations have come as a complete surprise to many. It is not a unique event and certainly not unique to the UK. The scale, violence, fire and failure of the authorities is often something expected in other countries but the lack of preparedness for destinations like the UK is common and widespread. Therefore, the lack of preparedness and last-minute scramble to respond and the inability to avoid major business travel disruptions are widespread as a result.

Due to the footprint of disruption, many routes and modes of transport have been negatively affected. Simple commute from the airport, trains and ports to planned accommodation options have been altered and continuous review of hazard or threat assessment are required. Furthermore, travel support providers such as taxis, hotels, restaurants, emergency services an other basic amenities have also been affected, to varying degrees.

Travel and risk managers need to immediately identify:

Affected areas,
Degree of threat,
Affected and exposed (inbound and outbound) business travellers,
Arrival/departure points,
Safe and non-affected areas,
Mitigation or eradication options,
Cost of implementation,
Funds available,
Emergency support,
Accommodation options,
On-going or developing events,
Social or non-business activity,
Insurance claims and compliance requirements,
Cancellation criteria,
Resumption of travel criteria,
Extended event plans,
Travel alternatives (domestic and international)
The London riots have affected multiple support systems related to business and leisure travel. Any leisure travel disruptions will further compound business travel threats such as decreased accommodation options, airport congestion and increased public transport demand. Even simple actions like withdrawing money from an ATM will prove a challenge and compound the hazard/s.

The London riots have had a prolonged affect on UK business travel sector, far greater than the majority of terrorist attacks. Further affects such as planning and preparation for the 2012 Olympics will also contribute to the lingering affects.

A lack of planning and subsequent response capability by businesses could constitute a failure of duty of care, due diligence, corporate social responsibility, workplace health and safety or other related legislation.

Terrorist attacks less of a threat than London riots

With the exception of the Mumbai terrorist attacks, most have limited travel disruption and only affect a narrow band of travellers. Inclusive of the Mumbai terror attack, terrorist attacks typically have clearly defined threat elements (terrorist, bombings, gunfire, etc) whereas the London riots is a constantly changing and unclear threat. Most business travellers will be unprepared for such decision-making demands and lack sufficient experience to make consistent and safe decisions.

Most contemporary business risk management systems focus on location and plausible event threats, then seek to inform or prepare travellers for the best results to mitigate or eliminate the hazards and threats. Therefore, the bulk of business travellers will not be prepared or educated on how to respond in London, with such wide spread disruption and threats. Few will have residual knowledge from information and preparation for such events in other locations, considered more likely to be medium to high risk. Many of the supporting business travel management departments and managers will be equally unprepared and resourced.

A terrorist attack and other similar violent crimes would have a much smaller footprint of disruption, not affected such a wide business travel demographic, not affect business travel support providers so comprehensively or have such a prolonged impact on all exposed.

Routine travel delays, disruptions and changes represent one of the most persistent and probable travel risk management issues.

Travel delay, disruption and changes

Change management and the decision-making involved is one of the most commonly accepted workplace hazard concerns. This is equally relevant to business travel and business travel threats.

The instinctive and guided response of travellers to any delay, disruption or change can significantly affect the outcome of any spontaneous or new hazard as it presents. Particularly when this is the first level of response, before support options and resources can be activated or come into affect.

Travel delays have been triggered due to airport and airline workers unable to get to work, taxi drivers not able to refuel vehicles, hotels and staff overwhelmed, business travellers unprepared and convergence of business and leisure travellers upon all available exit travel nodes.

Access to information, at all levels, the ability to consume and process all the options and explore alternatives is imperative in this and similar travel disruption events. Crisis leadership will succeed more frequently than simple crisis management, to which are dependent upon timely and accurate information from all available resources.

Unfortunately, many will fail to fully understand the gravity of the events, the threats posed and respond or prepare accordingly. While many others exposed will chalk it up to another force majeure or random act that is just part of the rich experience of international travel. Courts, business travellers and peer review increasingly do not share this flippant view.

This scenario and lack of preparedness has been played out numerous times in recent history. Volcanos, volcanic ash affects, Japan’s tsunami, airport closures, airline failure and many others have caught business travellers and managers alike unprepared. This disturbing trend will continue.

Conclusion: London riots threat

You should now see why the London riots have a far greater impact and threat to travellers than you may have originally thought. We have examined the business travel threat posed by the London riots, terrorist attacks and resulting travel delays. You now have a specific plan for this and similar events and the required business travel management and response. This will happen again. Perhaps not in London, perhaps not a city wide demonstration but this kind and scale of business travel disruption event will happen more than once before the end of 2011. Review your plan and make the necessary enhancements now

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Travel Risk Management: Travel Health, Safety and Security Benefits

Expert Author Tony J Ridley
Introduction to Travel Health, Safety and Security Benefits

When it comes to travel risk management and the benefits of travel health, safety and security, this is what every travel, human resources, risk and general manager should know. In this article we will cover workplace health and safety standardization, productivity, efficiency and safety that complies with the company’s social and legal obligations. By reading this article you will be able to identify the main business benefits of enhanced travel health, safety and security for business travellers and determine if you our your company have a demonstrable travel risk management system that support workplace health and safety and fulfills your social and legal primary duty of care objectives.

After all, why would you exclude business travel from your overall business health, safety and security strategy and objectives?

Workplace Standardization: Travel Health, Safety and Security Benefits

Travel Risk Management Benefits

Have you ever seen or visited a worksite/office where they proudly display the amount of hours or days since the last significant incident that disrupted work progress or endangered employee safety? Most likely. Have you ever seen similar or specific information displayed and communicated relevant to the last significant incident that disrupted business travel or endangered business traveller’s safety? Probably not.

Travel risk management is not, and should not, a stand-alone or extra-ordinary risk mitigation system. It is merely a standardization between the more traditional or know workplace, office, and site health and safety requirements and expectations for employees. It is simply an extension to include all mobile and traveling personnel by means of concern, planning, resourcing and support to maximize business performance, efficiency and safety as it relates to business travel.

Any business that does not have a universal approach, that is inclusive of business travel, is sending mixed messages to their employees and most likely exposing them unnecessarily to compliance and litigation issues.

While the primary motivator for travel risk management by way of health, safety and security enhancements, should not be compliance and litigation avoidance, embracing the objective of improved and acceptable workplace health and safety for all employees will certainly take a step in the right direction to meeting both of these outcomes.

Improved whole of workplace health, safety and security
The war for talent is far from over and one of the considerations by high value talent is the demands and support associated with business travel. Awareness of business travel health, safety and security has risen significantly in recent years but is still significantly more advanced than the supporting travel risk management systems and processes. Employers of choice and those maintaining competitive advantages in the market have been the first to adopt the principles with both tangible and intangible benefits.

Creating false class or safety standards within a company is never an advisable strategy, however failure to adequately support and care for you business traveling population results in exactly that. There should be no noticeable difference to travellers of all levels of experience and status in the company’s workplace health and safety mechanisms and planning, when transiting from a fixed office/workplace to that of a mobile business travel workplace or journey.

A simple standardization for those yet to implement a working travel health, safety and security strategy is advisable. Those with existing systems and processes need only ensure they remain extant and consistent with the overall company business travel objectives and social or legal expectations.

Improved Productivity, efficiency and safety
Standardized and effective business wide health, safety and security systems have proven and measurable business benefits.

Productivity derived from managed business travel can increased dramatically when inclusive of travel risk management. Lost hours, delays, disruptions, reduced work capacity and cost containment are all by-products of travel health, safety and security via travel risk management.

Given that multiple overlapping departments support and manage business travel, the total amount of wastage and efficiency management is rarely visible in a single report or budget review. Significant efficiencies can be realized when the entire system is standardized to support travel administration, planning, health, safety and security. Compounding savings and harmonized expenditure can result in thousands of dollars in working capital saved or re-injected back into the business.

Conclusion: Travel Health, Safety and Security Benefits
The benefits of travel risk management relating to travel health, safety and security should now be apparent to any business owner or manager. While workplace health and safety compliance does apply to business travel it will also result in sizable business savings and cost efficiencies if undertaken correctly, while meeting or exceeding any compliance or company’s social and legal obligations. Objectively review your current travel health, safety and security systems specific to travel risk management and use this advice as a guide to make comparisons or rectify any omissions to your processes immediately.

Tony Ridley is a leading international business and security expert with s

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